I. Customer Service – “Why You Matter” - A seminar designed to bring the reality of how important each member is to the total success of the organization. This program also educates the attendee on how what they do at work affects not only their family, friends and co-workers but also their community at large.
- This is an energetic, fast moving yet easy to understand seminar that will motivate your team into realizing that each encounter they have with a customer, co-worker and manager has a direct affect on the success of the organization and the community they live in.
- 1.5 Hour
II. Leadership – “Leaders Are People Too” - A seminar aimed at supervisory and middle management. This program uses the over 30 years of leadership experience from the mistakes to the triumphs and gives the attendees the basic tools for successful leadership.
- No fancy acronyms, slick vocabulary or new age management techniques. This seminar will use the basic principles of leadership found in every book, classroom or seminar and put real life experience into an easy to follow, motivating and passionate learning experience.
- 1.5 Hours
III. Coaching for Results - A seminar aimed at Managers who are responsible for management and supervisory staff. As a coach, mentor and manager for over 30 years I have a very successful track record of developing my team in achieving outstanding results. As quoted by several senior executives “…greatest achievement is the sterling management team he leaves behind.” Or “…unique set of skills, industry knowledge, leadership and compassion for your team that few leaders have or can ever hope to develop.”
- This program works with the attendees on finding the strengths and weaknesses of their staff and how to coach them on improving their weaknesses, while fine tuning their strengths. This seminar will help senior management with their succession planning and retention of management staff.
- 1.5 hours
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IV. Motivational Speaking – “Yes You Can!” - Whether times are good or bad there is always a need to be reminded the “glass is half full”! At 52 years of age I have lived a wonderful life, however there have been many challenges and tribulations to overcome. From being raised in the 60’s without the presence of a father, to some catastrophic injuries, having to put myself through college, to being diagnosed with cancer to being unemployed…I have a message that is sure to uplift, motivate and inspire your team to be good workers, citizens, parents, siblings and friends.
- Fast moving, energetic, emotional and passionate this program will benefit all in your organization. This program is also available pro bono to charitable organizations, youth centers, hospital patient groups, etc.
- 1.5 Hours
Additional Programs: I. Social Networking and Your Business - In 2008 I ventured into the Social Networking arena by developing a blog (with help of course) for the hotel I worked for. After a short while I began seeing the benefits of this and how it was helping drive customers to the web site. I then ventured into other social networks such as Twitter, Facebook, Linkedin, and etc. all with the purpose to promote my hotel. While not an expert I can give you firsthand knowledge of how Social Networking is the truest form of grass roots marketing, developing relationships with current and future customers.
- Informative program given by someone you can understand. A great way to improve your reach into new markets and lower your marketing cost, or redirect your marketing efforts.
- 1 Hour
II. Operational Analysis - Having been through some of Hawaii’s toughest economic times, the first Gulf War, SARS, 911, etc. as well as transitioning several challenging properties I have unique experience in assessing operational practices to improve performances both operationally and financially.
- As quoted from some of my former senior executives “…efforts to manage cost without sacrificing service have resulted in positive financial results…” and “…realize that you have been personally instrumental in fine-tuning our operation.”
- Time depending on scope and size of operation
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